加拿大28For more than 25 years we’ve held an organization-wide conviction, that it’s our job to be the front line promoting and protecting your brand. Some of the world’s most prominent industry leaders, from telecommunication giants to technology power houses entrust STARTEK to uphold their reputations and to safe-guard their hard-won customers.
We work around the clock, around the world, and with great determination to ensure every customer interaction is one that authentically matters。 It’s on this front line, in the moments of direct, person-to-person engagement, where the battle for customer loyalty lives or dies, and why we take our responsibility so seriously。
It’s how we do business — with our own customers and with yours.
Global CEO and Chairman
Aparup Sengupta is currently the Executive Chairman and Global Chief Executive Officer at Startek. Most recently, he served as the Operating Partner of Capital Square Partners, and Chairman of Startek. Previously, he was the Executive Chairman of MINACS during the period MINACS was a portfolio investment of CSP. Prior to joining Minacs, Aparup was the Global CEO and MD at Aegis. He led Aegis’ transformation from $60million in revenues to over $ 850 million company with 60,000 people in less than seven years. He has been part of the founding team behind three successful start-ups: 24/7 Customer, Ion Idea and Think Harbor. Economic Times of India honored him as the CEO of the Year at the BPO Industry Awards 2010. He has also been featured in the IAOP’s Powerhouse 25 – Top leaders in the Outsourcing landscape, 2011.
He received his B。E in Engineering degree from the Bengal Engineering and Science University, which conferred him with the distinguished Alumnus Award, and has attended several management leadership programs at XLRI, Indian Institute of Management (IIM) and Portsmouth University, UK。
Ramesh brings more than 30 years of global finance experience with an extensive track record of profitably growing BPO companies. He previously served as CFO of Aegis Global where he helped manage more than 40,000 employees, implemented various internal controls, and centralized the company’s treasury management system to improve working capital and cash flow management. Prior to Aegis, he also led the finance organization of prominent BPOs, including serving as CFO of The Minacs Group and Progeon (now Infosys BPO). Ramesh is particularly skilled at mergers and acquisitions, fundraising, risk management, taxation, and legal and compliance. He holds a Bachelor of Commerce degree from Mumbai University and is a Chartered Accountant and Certified Cost & Works Accountant.
Rajiv Ahuja is a multi-faceted leader with decades of experience in BPO industry and a proven track record of taking customer-centric service organizations to the next level.
Prior to joining Startek, Rajiv was the SVP & Country Manager India, China, Malaysia and Japan at Convergys. Prior to Convergys, Rajiv was associated with Aegis for 12 years in various leadership roles, most recently as President, ASEAN & ANZ. He played a stellar role in building and managing the Philippines Operations when Aegis acquired PeopleSupport in the Philippines. Earlier, Rajiv headed AOL’s captive center in Bangalore, headed Dell’s US Consumer Care Division in India and served as the India COO of VCustomer, a large 3rd party BPO.
Rajiv earned an Honors Degree in Commerce from St. Xavier’s College in Kolkata and a certificate in International Management from Stanford University and National University of Singapore.
S。M。Gupta, Global Chief People Officer of Startek steers the Human Resource function handling the multi-cultural, multi-lingual and socio-economically diverse 46000+ strong workforce。 Startek is an NYSE listed entity venturing into BPO Business and is spread across 13 countries and 54 global locations。
加拿大28SM brings with him over 30 years of HR experience across the IT, ITES, Telecom, Retail, Oil and FMCG sectors. In his previous roles, he was associated with organizations such as Tata, Reliance, Kansai Nerolac Paints, Cadila Pharmaceuticals and Essar Oil. Through his strategic vision and unmatched execution, he has enabled innovative people strategies, policies and programs in his organization across 13 countries. Under his leadership, his organization has been instrumental in winning numerous distinct HR awards from industry bodies such as Aon, Great Place to Work, National Award from Govt. of India, NASSCOM, CII, SHRM, People Matters, NCPEDP, Businessworld and BPeSA among others. SM is a renowned speaker and a thought leader at various forums and associations. He is committed to working towards creating a progressive workplace, and is a true believer in inclusion and diversity. He is a Governing Board member of the National Abilympic Association of India. He holds a Bachelor’s degree in Science, Master in Business Administration (MBA) from Kurukshetra University and a Doctorate degree (Ph.D.) in Commerce & Management Studies from Andhra University.
Doug brings almost 20 years of legal experience to the company having begun his career as a litigator and commercial transactions associate with the Baker Donelson law firm. He also has extensive experience serving as in-house counsel in ever increasing roles of responsibility across a wide variety of industries, including healthcare, financial services, and business process outsourcing. He has spent the last five years as the head of Startek’s legal department where he is responsible for the global legal needs of the organization and maintaining the compliance obligations of a U.S. publicly traded company.
Mansour is currently the Chief Executive Officer at Contact Center Company (CCC) which is a Joint Venture between Startek & Saudi Telecom Company (STC). He comes with over 26 years of successful track record in both public & private sectors. His experience pans across various functions in Telecom and Technology sectors such as Customer Experience and Business Management, Sales, Business Development, Revenue Management and People Management. He has been associated with CCC since 2011 and prior to CCC, he worked with STC from 2001 till 2011 in varies leadership roles.
In the past, Mansour has worked with various organizations including Royal Saudi Air Force, International system Engineering, Al Salam etc。
Mansour holds an MBA from Florida University, USA and a BSc. in Software Engineering from King Saud University, KSA. He has also undertaken professional training from well- known and reputed business institutes across topics such as digital transformation, leadership, finance, innovation and creative thinking.
Mansour is a member of Global Customer Experience Association and the Saudi Computer Association.
Sanjeev has over 25 years of global experience across diverse industries and business functions. He has held leadership roles in BPO, consulting, supply chain management, digital and analytics and knowledge services, across several industries. Most recently Sanjeev was the MD & CEO of IMaCS (ICRA Management Consulting Services). Earlier Sanjeev headed the Research and Analytics business unit at WNS and CRISIL. In the past, he has also held leadership roles at Firstsource Solutions and IBM Global Services (USA).
Sanjeev has a PhD in Business Administration from the University of Illinois at Urbana-Champaign, Post Graduate Diploma in Management (MBA) from the Indian Institute of Management (IIM)- Ahmedabad and a BSc degree in Mechanical Engineering from Birla Institute of Technology, Ranchi.
Every one of our centers has a program dedicated to improving and supporting the communities they are a part of through direct involvement and volunteerism。 While we know paying it forward feels great, it also just makes good business sense。 We’ve seen first hand what third party studies reinforce all the time — that engaged employees who have a sense of belonging, also have less absenteeism, lower turnover and are more profitable。
In addition to taking care of the communities our sites are in, STARTEK prides itself in taking care of one another during times of hardship as well。 In 2014, STARTEK launched WIN (Warriors In Need), a foundation intended to provide basic necessities and temporary relief to any STARTEK employee as result of disaster or extraordinary life events。
The program was conceived by employees, for employees, and is primarily funded by STARTEK employee contributions to help one another in times of great need. The program is in its infancy, but has already proven to be an essential resource for facing a critical crisis.
In the past year alone, STARTEK employees have:
STARTEK is a comprehensive contact center and business process outsourcing service company lead by and focused on what we call our culture. For over 25 years we have been committed to making a positive impact on our clients’ business results.
Our mission is to enable and empower, at every level of our organization, to promote our clients’ businesses every day and to bring value to our stakeholders. Our success stories and results speak for themselves.